My design process
I bring a human factors engineering perspective to healthcare design. I study how people understand information, make decisions, and complete tasks within the realities of care, then work with clinical and product teams to turn that understanding into accessible, usable experiences that remove barriers to delivering and receiving care.
- 1
Understand people and context
Learn how clinicians, caregivers, and patients navigate care together. Explore their goals and the constraints they face to understand how design can help.
- 2
Model the workflow
Map tasks, information, and relationships before shaping the interface. Account for handoffs, exceptions, and recovery when things go wrong.
- 3
Prototype and evaluate
Build prototypes and evaluate them with representative users. Observe comprehension, task completion, and confusion, then refine the design.
- 4
Implement and improve
Partner with engineering and clinical teams through implementation. Review accessibility and interaction details, and use feedback from real-world use to guide improvements.