A problem-oriented view of patient history over time for a clinician-led startup
2024
RoleProduct Design Lead
Primary UsersClinicians and care teams
FocusPatterns, change, and context
SUMMARY
I worked with a practicing physician to design a chart review workflow that makes dense patient data over time easier to interpret, and delivered scalable components now being implemented by his development team.
TEAM
Founding clinical lead, engineering team, and myself
Responsive portal for 40,000+ members for Dell Children's Health Plan
2023
RoleSenior Product Designer
Primary UsersPatients & caregivers
FocusAccessibility, support, and compliance
SUMMARY
Dell Children's Patient Portal was outdated, lacked meaningful functionality and a personal touch, and was out of compliance with Medicaid requirements. I designed and shipped a new responsive portal experience with expanded functionality, working with a lean team to modernize key member workflows and improve usability. The portal met Medicaid guidelines and continued serving 40,000+ members.
TEAM
Product manager, product lead, front and data engineers, and myself
"David designed previously unavailable Ascension portal workflows (care team/PCP designation, ID card requests, prior auth) and partnered effectively across product, engineering, and data to keep delivery moving."
Steven LongProduct Manager, Ascension Studio
Modernizing In-clinic Refills
Fresenius Medical Care
Digitizing a manual refill workflow across 2,800+ clinics and 43,000+ patients
2022-2023
RoleSenior UX Designer
Primary UsersNurses and dietitians
FocusSpeed, safety, accuracy
SUMMARY
I led research and design for a digital in-clinic refill workflow that helped nurses and dietitians complete refills faster and with more patient oversight. Staff reported 70% faster refills across 2,800+ clinics supporting 43,000+ patients.
TEAM
Product manager, business systems analyst, Salesforce engineers, data team, and myself
"David's remarkable initiative in building our UI/UX architecture from scratch has been nothing short of impressive."
Larissa DoroninaPrincipal UX Architect, Fresenius Medical Care
