Modernizing In-clinic Refills
Digitizing a manual refill workflow across 2,800+ clinics and 43,000+ patients
2022-2023

I led research and design for a digital in-clinic refill workflow that helped nurses and dietitians complete refills faster and with more patient oversight. Staff reported 70% faster refills across 2,800+ clinics supporting 43,000+ patients.
Product manager, business systems analyst, Salesforce engineers, data team, and myself
"David's remarkable initiative in building our UI/UX architecture from scratch has been nothing short of impressive."















