Dell Children's patient portal
Clarifying ambiguity while designing lean solutions to help members manage care.
Role
Senior Product Designer
Skills
UX Design
UI Design
Design Systems
Prototyping
Team
Product owner
Product manager
System architect
Project manager
Front-end engineers
Data engineers
Summary
When Medicaid let Dell Children's know that they needed to add functionality to their patient portal to stay in compliance with new standards, they went to Ascension Health for a solution. Ascension got in touch with me to lead the small but mighty team, working in a tight timeline with limited respirces.
Framer is a design tool that allows you to design websites on a freeform canvas, and then publish them as websites with a single click.
The Situation
Before redesign, the Dell Children’s portal greeted members with a generic, impersonal message—more reminiscent of an eCommerce site than a trusted health platform. Core sections like Plan Overview and Quick Links were overloaded with redundant or unclear content.
This first impression wasn’t just a UX issue—it reflected how limited the portal’s overall functionality was. With few interactive features and minimal personalized information, members were left without clear guidance or support in managing their care.
Before & After
The logged-in experience felt cold and generic, with unclear plan info and disorganized links that confused more than helped
The dashboard now feels personal and purposeful, greeting members by name and surfacing their most relevant tools and actions upfront.
A Mobile-First Experience
Designed for parents managing their children’s care on the go, this mobile-first experience prioritized clarity, personalization, and immediate utility. Each screen surfaces the most relevant information—like care teams, claims, and ID cards—while maintaining a clean, accessible layout consistent with Ascension’s brand system.
Streamlined Access, Real-World Tasks
From choosing a primary care provider to downloading ID cards, every task was simplified for mobile. I used clear hierarchies, member names, and action-driven labels to reduce friction and ensure the portal worked for real families juggling complex care responsibilities.
