Before and After
The logged-in experience felt cold and generic, with unclear plan info and disorganized links that confused more than helped
The dashboard now feels personal and purposeful, greeting members by name and surfacing their most relevant tools and actions upfront.
A Mobile-First Experience
Designed for parents managing their children’s care on the go, this mobile-first experience prioritized clarity, personalization, and immediate utility. Each screen surfaces the most relevant information—like care teams, claims, and ID cards—while maintaining a clean, accessible layout consistent with Ascension’s brand system.
Streamlined Access, Real-World Tasks
From choosing a primary care provider to downloading ID cards, every task was simplified for mobile. I used clear hierarchies, member names, and action-driven labels to reduce friction and ensure the portal worked for real families juggling complex care responsibilities.
