Role
Product Design Lead
I translated ambiguous requirements into clear solutions through iterative prototyping and stakeholder alignment. This collaborative approach helped us deliver complex features while ensuring technical feasibility.
Dell Children's Health Plan Patient Portal
I led a comprehensive redesign of Dell Children's Health Plan portal to meet Medicaid compliance requirements by adding new essential features for dependent healthcare management, redesigning their existing web app, and implementing a responsive design.
Scope Definition
Faced with vague requirements and tight constraints, I aligned stakeholders, product, and engineering to define clear priorities and deliver a solution that balanced speed and quality.
Prototyping
I used multi-fidelity prototypes to validate ideas early and collaborate with engineers—uncovering ways to repurpose existing APIs for novel use cases.
Design System
Implemented Ascension’s design system with precision, collaborating with their design team to extend it thoughtfully with custom components when needed.
The Situation
Before redesign, the Dell Children’s portal greeted members with a generic, impersonal message—more reminiscent of an eCommerce site than a trusted health platform. Core sections like Plan Overview and Quick Links were overloaded with redundant or unclear content.
This first impression wasn’t just a UX issue—it reflected how limited the portal’s overall functionality was. With few interactive features and minimal personalized information, members were left without clear guidance or support in managing their care.
Before & After
The logged-in experience felt cold and generic, with unclear plan info and disorganized links that confused more than helped
The dashboard now feels personal and purposeful, greeting members by name and surfacing their most relevant tools and actions upfront.
A Mobile-First Experience
Designed for parents managing their children’s care on the go, this mobile-first experience prioritized clarity, personalization, and immediate utility. Each screen surfaces the most relevant information—like care teams, claims, and ID cards—while maintaining a clean, accessible layout consistent with Ascension’s brand system.
Streamlined Access, Real-World Tasks
From choosing a primary care provider to downloading ID cards, every task was simplified for mobile. I used clear hierarchies, member names, and action-driven labels to reduce friction and ensure the portal worked for real families juggling complex care responsibilities.
